Terms of service & privacy policy

TERMS OF SERVICE

Marine Parade Last updated: May 2026

1. Overview

These Terms of Service govern your use of the Marine Parade website and the purchase of products from Marine Parade ("we," "us," "our"). By placing an order or browsing our site, you agree to these terms. Marine Parade is owned and operated by Sian Richardson, based in British Columbia, Canada.

2. Products

Marine Parade sells handmade jewellery and accessories. Because our products are made by hand using natural and semi-precious materials, each piece will have slight variations in colour, size, and finish. These variations are not defects — they're part of what makes each piece unique. Product photos are as accurate as possible, but screens vary and colours may differ slightly in person.

3. Orders & Payment

By placing an order, you confirm that the information you've provided is accurate and that you're authorised to use the payment method submitted. We accept payment via [payment methods — e.g. Stripe, PayPal, etc.]. All prices are listed in Canadian dollars (CAD) unless otherwise stated. We reserve the right to cancel or refuse any order at our discretion, including in the case of pricing errors or suspected fraud.

4. Shipping & Delivery

We ship from the Sea to Sky, BC, Canada. We currently ship within Canada only.

Please allow up to one week for your order to be packed and dispatched. Once your order is with the carrier, estimated delivery times are provided in good faith but are not guaranteed—delays can happen once a parcel is in transit and are outside our control.

You're responsible for providing an accurate shipping address. Marine Parade is not liable for orders lost or delayed due to incorrect address information.

5. Returns & Exchanges

Because our products are handmade to order, we do not accept returns or exchanges unless an item arrives damaged or defective. If your order arrives damaged, please contact us within 7 days of delivery with a photo and we'll make it right.

6. Intellectual Property

All content on this site — including product photos, descriptions, branding, and design — is owned by Marine Parade and may not be reproduced, copied, or used without written permission.

7. Limitation of Liability

To the extent permitted by law, Marine Parade's liability for any claim arising from the purchase of our products is limited to the amount paid for the order in question. We are not liable for indirect, incidental, or consequential damages.

8. Governing Law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of British Columbia.

9. Changes to These Terms

We may update these terms from time to time. Continued use of our site or purchase of our products after any changes constitutes acceptance of the updated terms.

10. Contact

Questions? Get in touch here.

PRIVACY POLICY

Marine Parade Last updated: May 2026

1. Who We Are

Marine Parade is a small-batch handmade goods brand based in Squamish, British Columbia, Canada, owned and operated by Sian Richardson. This policy explains how we collect, use, and protect your personal information when you shop with us or visit our website.

2. Information We Collect

We collect information you give us directly, including:

  • Name and shipping/billing address

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely by our payment provider — we do not store your card details)

We may also collect basic usage data (like pages visited) through website analytics tools.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your purchase (shipping updates, customer service)

  • Send you marketing emails, if you've opted in — you can unsubscribe at any time

  • Improve our website and customer experience

We do not sell your personal information to third parties.

4. Who We Share Information With

We share your data only as necessary to run our business, including:

  • Shipping carriers (to deliver your order)

  • Payment processors (to handle transactions securely)

  • Email marketing platforms (if you've opted in to our list)

  • Website/e-commerce platforms that host our store

All third parties we work with are required to handle your data securely and in compliance with applicable privacy laws.

5. Data Retention

We keep your information for as long as necessary to fulfil orders, comply with legal obligations, and resolve any disputes. If you'd like your data removed, you can contact us and we'll do our best to accommodate your request where legally permitted.

6. Your Rights

If you're a resident of British Columbia or Canada, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal requirements)

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at [your email address].

7. Cookies

Our website may use cookies for basic functionality and analytics. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated date.

10. Contact

Questions about your privacy or this policy? Reach us here.